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Patient Communication vs Patient Engagement

Patient Communication vs Patient Engagement

Relationships are built on communication and engagement. To engage, you must communicate. To communicate, you must engage. In doctor-patient relationship, this is not a question of the “chicken or the egg.”  They are both essential in a patient-centered care. The patient can be communicating but not really engaged in his healthcare, or can be engaged but not truly communicating. As the healthcare system is evolving, it does, and will, require increasing clinical produc...
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Patient Experience: The Customer Journey in Healthcare

Patient Experience: The Customer Journey in Healthcare

You need a healthcare provider. Full stop. But patient experience is the key to differentiate quality, value and outcomes. When so many healthcare options are available, quality of care becomes the biggest differentiator. If clinicians think and act like they are indispensable, they’re in for a rude awakening. According to Beckers Hospital Review, “healthcare consumers increasingly view their experience with a provider as a key consideration for determining if they'll r...
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Communicating Care: Not An App, Not A Bot

Communicating Care: Not An App, Not A Bot

With the increase in bots overtaking more “natural apps” on our smartphones, when will enough be enough? After all, do you really want to talk to a chat bot? Today’s digital-led world has changed how people want and do things, the parameters being “me, here and now.” Healthcare is no exception. Patients today demand personalized care and communication. Patients have become proactive in managing their own health, and the tech world has responded. The &ldquo...
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Dr. Tech·ie (ˈtekē) : The Anesthesiologist Who’s Into IT

Dr. Tech·ie (ˈtekē) : The Anesthesiologist Who’s Into IT

To be or not to be techie is no longer a choice - it is a need now. For anesthesiologists, “being techie” is not just about being tech savvy - it is understanding healthcare technologies and how to best leverage them to improve patient care and outcomes. When it comes to adopting new technologies, the anesthesiologist is a natural. The tools in his or her practice - from anesthesia equipment to automation of clinical data - are going digital, and they’re adapting with...
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Mission is Possible: Patient Care Anytime, Anywhere

Mission is Possible: Patient Care Anytime, Anywhere

After man landed on the moon, the unimaginable proved to be possible. So finding the cure for cancer may not be far behind. Breakthroughs happen when man believes he can. Reaching for the stars is the mindset on which entrepreneurs and innovators thrive. StartUp Health is investing in, and collaborating with, transformative entrepreneurs around the world on a mission to achieve the impossible: solve the world’s biggest health challenges. LifeWIRE, together with other health trans...
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THE DOCTOR IS IN, THE PATIENT IS NOT (The Costs of a Day-of-Surgery Cancellation)

THE DOCTOR IS IN, THE PATIENT IS NOT (The Costs of a Day-of-Surgery Cancellation)

Scene: It’s seven in the morning; operating room 1 is ready; sterile equipment unpackaged and laid per protocol; the surgeon and nurses on stand-by.The patient: fasted for 8-hours; travelled from some distance with his family, who have taken a day off from work to be with him.The anesthesiologist: Checks the patient record; cancels surgery.Another day of surgery cancellation.The waste, the anxiety, the stress, the disappointment, the blame-game, and negative effect on reputations. It all h...
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The ePatient: Empowered and Engaged Digitally

The ePatient: Empowered and Engaged Digitally

A patient is a customer. The customer is the patient. The reality of the interchangeable meanings is that either is just a person being one and the same. The customer, who receives and pays his bills, is also the patient who tries to book an appointment with his doctor by phone.
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