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Patient Experience: The Customer Journey in Healthcare

Patient Experience: The Customer Journey in Healthcare

You need a healthcare provider. Full stop. But patient experience is the key to differentiate quality, value and outcomes. When so many healthcare options are available, quality of care becomes the biggest differentiator. If clinicians think and act like they are indispensable, they’re in for a rude awakening. According to Beckers Hospital Review, “healthcare consumers increasingly view their experience with a provider as a key consideration for determining if they'll r...
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